Your most unhappy customers are ...

"Your most unhappy customers are your greatest source of learning"

-- Bill Gates, Microsoft Founder

Some of us will do our jobs well and some will not

"Some of us will do our jobs well and some will not, but we will and be judged by only one thing: the result."

-- Vince Lombardi, football coach

When you change the way you look at ...

"When you change the way you look at things, the things you look at change."

— Wayne Dyer: Self-development author and speaker

If you do not conquer self

"If you do not conquer self, you will be conquered by self."

— Napoleon Hill: Was a personal success author

Sometimes we stare so long at a door that is closing...

"Sometimes we stare so long at a door that is closing that we see too late the one that is open."

-- Alexander Graham Bell, Inventor

Learning is not compulsory,...

"Learning is not compulsory, but neither is survival."

-- W. Edwards Deming, quality expert

If you have no confidence in self,

"If you have no confidence in self, you are twice defeated in the race of life. With confidence, you have won even before you have started."

-- Marcus Tullius Cicero, Roman Philosopher

You and I are essentially infinite choice-makers.

"You and I are essentially infinite choice-makers. In every moment of our existence, we are in that field of all possibilities where we have access to an infinity of choices."

— Deepak Chopra: Doctor and mind/body/spirit author

In theory, there is no difference between theory and practice.

"In theory, there is no difference between theory and practice. But in practice, there is."

— Yogi Berra: An American baseball player and manager

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