"Your most unhappy customers are your greatest source of learning"
"Some of us will do our jobs well and some will not, but we will and be judged by only one thing: the result."
"When you change the way you look at things, the things you look at change."
"If you do not conquer self, you will be conquered by self."
"Sometimes we stare so long at a door that is closing that we see too late the one that is open."
"Learning is not compulsory, but neither is survival."
"If you have no confidence in self, you are twice defeated in the race of life. With confidence, you have won even before you have started."
"You and I are essentially infinite choice-makers. In every moment of our existence, we are in that field of all possibilities where we have access to an infinity of choices."
"In theory, there is no difference between theory and practice. But in practice, there is."